File a warranty claim
Every Raycon product has a one-year limited warranty against manufacturer's defects, starting the day you bought it. If your claim is approved, the replacement is free.
Bought on Raycon.com · US and Canada
Claim in our returns portal
Have your order number and the email on your order ready.
Bought on Amazon
Claim in the Amazon warranty portal
Once Amazon's return window has passed. Have your Amazon order number and zip code ready.
Bought from an authorized retailer, or outside the US and Canada? You claim by email. Pick where you bought it below.
Try a quick fix first
Most problems are sorted in a couple of minutes.
One earbud is quiet
It's usually earwax, fit or a phone setting.
Pick your product →Won't charge
Usually an empty capsule or charging dots that need a wipe.
Pick your product →Won't pair
An old connection is usually getting in the way.
Pick your product →Reset your earbuds
Clears most pairing and sound problems.
Pick your product →Still not working? Start a claim
Where did you buy it?
Showing what to do for Raycon.com orders in the US and Canada.
Warranty claim
1 year from the day you bought it
- Go to our returns portal.
- Enter your order number and email.
- Choose a warranty claim and tell us what's wrong.
- Your order number
- The email on your order
Warranty exchanges are free. If your claim is approved, we send the same or an equivalent model.
Start a warranty claimWhat the warranty covers
Covered
- Volume imbalance
- Pairing issues
- Charging issues
- Broken pieces and parts coming apart, when it isn't from normal wear
- Only one side playing
Not covered
- Normal wear and tear
- Neglect, misuse, accidents, or use that doesn't follow the instructions
- Unauthorized repairs or modifications
- A removed or changed serial number
- Damage in shipping, or anything else outside our control
What happens next
- Approved? We send the same or an equivalent model, based on what we have in stock. It's free.
- Past one year? We can't accept the claim. Not sure of your date? Email support@rayconglobal.com and we'll check.
- An accessory you bought on its own? Same one-year warranty. Email us before you file.
Good to know
Just changed your mind?
Nothing wrong with it, and less than 30 days since it arrived? A return is quicker.
Start a return →Accessories
Accessories bought separately have the same one-year limited warranty.
Read more →Spare parts
We don't do repairs or sell single earbuds, but we sell spare charging capsules and cables.
Shop spare parts →Still need help?
Email support@rayconglobal.com, Monday to Friday, 9am to 6pm ET. We'll get back to you as soon as we can.