Start a return
Not loving it? You've got 30 days from delivery to send it back for a refund, an exchange or store credit.
Raycon.com orders · US and Canada
Start your return in the returns portal
Have your order number and shipping zip or postal code ready.
Bought on Amazon, from an authorized retailer, or outside the US and Canada? Pick where you bought it below.
Where did you buy it?
Showing what to do for Raycon.com orders in the US and Canada.
Return it
30 days from delivery
- Go to our returns portal.
- Enter your order number and shipping zip or postal code.
- Choose a refund, an exchange or store credit.
- Print your return label and send the product back.
Refunds have a $5 handling fee. Exchanges and store credit are free.
Open the returns portalBefore you send it
- Send the whole set. Both earbuds and the charging capsule, plus everything that came in the box, even without the packaging. A single earbud or capsule sent on its own may be sent back to you.
- Expedited shipping charges aren't refunded.
- If it has been tampered with, comes back incomplete or shows a lot of wear, we may charge a restocking fee of up to 20%, or decline the return.
- Lost or stolen products aren't covered by our return policy.
Something else?
Something wrong with it?
A warranty claim gets you a free replacement, and you have a year instead of 30 days.
File a warranty claim →Returning a gift
Same 30 days from delivery. You can exchange it with the buyer's order information.
Return a gift →Damaged or missing
Arrived broken or incomplete? Email us photos as soon as you can and we'll sort it out.
What to do →Still need help?
Email support@rayconglobal.com, Monday to Friday, 9am to 6pm ET. We'll get back to you as soon as we can.