Help Center / All Topics / Setup & Pairing
Setup & Pairing
Get connected to your phone, laptop or tablet.
Guides
It doesn't show up in my Bluetooth list
If your phone can't find your Raycon, work through these.
It keeps cutting out
Almost always distance, battery or a second device. Here's how to check each.
Use the aux cable
Every Raycon headphone plays wired with the included 3.5mm aux cable.
Noise cancelling and Awareness mode
Noise cancelling blocks steady background noise. Awareness lets outside sound in so you can hear what's around you.
Change the sound profile (EQ)
Three built-in sound profiles: Balanced (the default), Bass for strong beats, and Pure for clarity.
What the lights mean
What each light on your case, earbuds or headphones is telling you.
Controls and gestures
Every tap, press and hold for your product.
Reset your Raycon
A reset clears your Raycon's pairing memory and fixes most connection problems, including one side not playing.
Connect to two devices at once
Every Raycon supports Multipoint. The setup is almost the same everywhere — pick your product for the exact steps.
Pair your Raycon with your phone
The steps are a little different for each product. Pick yours and we'll show you exactly what to do.