Track your order
When your order ships, we email you a shipping confirmation with a tracking link. You can also check your order any time on your order status page, which is linked from your order confirmation email.
Don't worry if tracking looks empty at first. It can take up to 24 hours to start updating. If the link still says the tracking number isn't recognized after that, look up the number on the carrier's website. If you still can't find it, email support@rayconglobal.com.
Change or cancel your order
Changed your mind? If you're in the US, you've got 15 minutes after ordering to change or cancel it yourself.
- Open your order confirmation email.
- Select the link to your order status page.
- Change your details or cancel the order.
After 15 minutes, or for international orders: email support@rayconglobal.com with your order number and what you need changed. We'll do what we can, but once those 15 minutes are up, we can't promise the change will make it in.