Every Raycon product comes with a one-year limited warranty against manufacturer's defects. One thing to know: the warranty starts on the day you bought it, but the 30-day return window starts on the day it arrived.
It covers problems like:
- Volume imbalance
- Pairing issues
- Charging issues
- Broken pieces and parts coming apart, when it isn't from normal wear
- Only one side playing
It doesn't cover damage from normal wear and tear, neglect, misuse, accidents, improper use or use that doesn't follow the instructions, removing or changing the serial number, unauthorized repairs or modifications, the equipment it's used with, damage in shipping, or anything else outside our control.
If your claim is approved, we replace your product with the same or an equivalent model, based on current inventory, at no charge.
Bought on Amazon or at an authorized retailer? Once the seller's return window has passed, you're covered by the same one-year limited warranty. See How to file a warranty claim.
Warranty expired? We can't accept claims after the one-year warranty period. Not sure if you're still covered? Email support@rayconglobal.com and we'll check.