Returns and warranty
Changed your mind, or something's not working the way it should? Tell us where you bought it, and every button below takes you to the right place.
Where did you buy it?
Showing what to do for Raycon.com orders in the US and Canada.
At a glance for Raycon.com orders
The 30-day return window starts the day your order arrives. The one-year warranty starts the day you bought it.
Step by step
Showing what to do for Raycon.com orders in the US and Canada. Change
Return it
30 days from delivery
- Go to our returns portal.
- Enter your order number and shipping zip or postal code.
- Choose a refund, an exchange or store credit.
- Print your return label and send the product back.
Refunds have a $5 handling fee. Exchanges and store credit are free.
Open the returns portalWarranty claim
1 year from the day you bought it
- Go to our returns portal.
- Enter your order number and email.
- Choose a warranty claim and tell us what's wrong.
- Your order number
- The email on your order
Warranty exchanges are free. If your claim is approved, we send the same or an equivalent model.
Start a warranty claimWhat the warranty covers
Covered
- Volume imbalance
- Pairing issues
- Charging issues
- Broken pieces and parts coming apart, when it isn't from normal wear
- Only one side playing
Not covered
- Normal wear and tear
- Neglect, misuse, accidents, or use that doesn't follow the instructions
- Unauthorized repairs or modifications
- A removed or changed serial number
- Damage in shipping, or anything else outside our control
Good to know
Refunds
Back to your original payment method. We process it within 5–7 business days of it arriving, then allow 3–5 days for your bank.
How refunds work →Spare parts
We don't do repairs or sell single earbuds, but we sell spare charging capsules and cables when they're in stock.
Shop spare parts →In the EU?
You also have a right of withdrawal, on top of our 30-day returns.
Read the EU policy →Still need help?
Email support@rayconglobal.com, Monday to Friday, 9am to 6pm ET. We'll get back to you as soon as we can.