Warranty exchanges are free.
Bought on rayconglobal.com (US and Canada): start your claim in our returns portal with your order number and email.
Bought on Amazon: once Amazon's return window has passed, file at our Amazon warranty portal with your Amazon order number and zip code.
Bought at an authorized retailer: once the retailer's return window has passed, email support@rayconglobal.com with the subject line "Third-Party Warranty Claim". Include the retailer's name, proof of purchase, a photo of the product, a description of the problem, and your name and shipping address.
International: email support@rayconglobal.com with the subject line "International Warranty Claim". Include your order number or proof of purchase, a photo of the product, a description of the problem, and your name and shipping address.