Help Center / All Topics / Troubleshooting
Troubleshooting
Fixes for sound, connection and control problems.
Guides
Warranty policy
Every Raycon product comes with a one-year limited warranty against manufacturer's defects.
How to file a warranty claim
Warranty exchanges are free.
Start a warranty claim
Covered by our limited warranty? Here's how to start a claim.
Sweat, rain and water
What your Raycon can handle, and what to do if it gets wet.
Clean your Raycon
Clean them regularly. Wax and sweat cause most sound and fit problems.
People can't hear me on calls
Usually a blocked microphone or the call going to the wrong device.
It doesn't show up in my Bluetooth list
If your phone can't find your Raycon, work through these.
It keeps cutting out
Almost always distance, battery or a second device. Here's how to check each.
One side is dead, quiet or uneven
Most people are fixed in the first three steps.
It won't turn on
Usually it's just flat. Here's how to check.
The battery doesn't last
How long your Raycon should last, and how to tell if something's wrong.
It won't charge
Work through these in order. Most people are charging again by step 4.
Reset your Raycon
A reset clears your Raycon's pairing memory and fixes most connection problems, including one side not playing.
Quick answers
Spare parts and repairs
We don't do repairs or sell single earbuds. But we do sell spare charging capsules and charging cables when they're in stock: see spare parts and accessories.
If something stopped working, it may be covered by our one-year limited warranty. See How to file a warranty claim.
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