Help Center / All Topics / Battery & Charging
Battery & Charging
Charging, battery life and the charging capsule.
Guides
Sweat, rain and water
What your Raycon can handle, and what to do if it gets wet.
The battery doesn't last
How long your Raycon should last, and how to tell if something's wrong.
It won't charge
Work through these in order. Most people are charging again by step 4.
What the lights mean
What each light on your case, earbuds or headphones is telling you.
Put your earbuds back in the case
Most "won't charge" problems are an earbud that isn't quite seated. Here's how to get it right.
Charge your Raycon
How to charge, what the lights tell you, and how long it takes.
Charge on a wireless pad
These cases also charge on any Qi wireless charging pad.
Quick answers
Does the warranty cover accessories?
Yes. Accessories bought separately have the same one-year limited warranty as our products. Email support@rayconglobal.com before filing a claim for an accessory.
Open this answer on its own page →Spare parts and repairs
We don't do repairs or sell single earbuds. But we do sell spare charging capsules and charging cables when they're in stock: see spare parts and accessories.
If something stopped working, it may be covered by our one-year limited warranty. See How to file a warranty claim.
Open this answer on its own page →