Help Center / All Topics / Returns & Warranty
Returns & Warranty
Start a return, file a claim, check what's covered.
Guides
Package delayed, lost or delivered to the wrong address
Delayed. Packages don't always take the direct route, and weather or traffic can hold them at a checkpoint for a bit. International packages can also sit in customs.
Return policy
Not loving it? You've got 30 days from delivery to return anything you bought on rayconglobal.com, for a refund, an exchange or store credit.
How to start a return
US and Canada: Go to our returns portal.
Warranty policy
Every Raycon product comes with a one-year limited warranty against manufacturer's defects.
How to file a warranty claim
Warranty exchanges are free.
Start a warranty claim
Covered by our limited warranty? Here's how to start a claim.
Quick answers
Damaged or missing items
Sorry about that. Email support@rayconglobal.com with your order number and photos of everything that arrived, and we'll get back to you within 3 business days.
Please report damage or missing items as soon as you can after delivery.
Open this answer on its own page →Return fees
- Returns for a refund: $5 handling fee, taken out of your refund.
- Exchanges and store credit: no fee.
- Warranty exchanges: no fee.
- Expedited shipping: not refunded.
- Restocking fee: up to 20%, only in rare cases where a product has been tampered with, comes back incomplete, or shows excessive wear.
International return shipping works differently. See How to start a return.
Open this answer on its own page →When will I get my refund?
Once your return arrives, we process it within 5–7 business days. Then your refund goes back to your original payment method, in the currency you paid in, and usually shows up within 3–5 business days, depending on your bank.
International shipping reimbursements are paid in USD through PayPal.
If the card you paid with has expired or been canceled, your bank will usually apply the refund to your replacement card or return it another way. Ask your bank if it hasn't arrived.
Open this answer on its own page →Does the warranty cover accessories?
Yes. Accessories bought separately have the same one-year limited warranty as our products. Email support@rayconglobal.com before filing a claim for an accessory.
Open this answer on its own page →Spare parts and repairs
We don't do repairs or sell single earbuds. But we do sell spare charging capsules and charging cables when they're in stock: see spare parts and accessories.
If something stopped working, it may be covered by our one-year limited warranty. See How to file a warranty claim.
Open this answer on its own page →Returning or transferring a gift card
Have a question about returning or passing on a gift card? Email support@rayconglobal.com with your gift card code and we'll help.
Open this answer on its own page →Gift receipts
To send a gift receipt, go to our gift receipt page and enter your order number and shipping zip code. You'll get a QR code to print or send to the recipient.
Open this answer on its own page →Return a gift
Gifts follow the same 30-day return window, counted from delivery. To return one, go to our returns portal and choose Return a gift.
Only the original purchaser can get a refund. Received it as a gift? You can exchange it, as long as you have the original purchaser's order information.
Don't have the order information? Email support@rayconglobal.com and we'll help.
Open this answer on its own page →Contact us
Email us at support@rayconglobal.com, Monday to Friday, 9am–6pm ET. We don't offer phone support.
Want the fastest answer? Include:
- Your order number
- Which product you have
- What's happening, with photos if something looks damaged
Have a product that isn't covered here? That includes speakers, Power Tech and AI products. Email us and we'll help.
Wholesale or business orders: email b2b@rayconglobal.com.
Open this answer on its own page →