Help Center / All Topics / Orders & Shipping
Orders & Shipping
Changes, tracking, delivery and damaged packages.
Guides
Change or cancel your order
Changed your mind? If you're in the US, you've got 15 minutes after ordering to change or cancel it yourself.
Shipping options and delivery times
Most orders are processed within 1 business day. Processing takes longer in peak season and during high demand.
Package delayed, lost or delivered to the wrong address
Delayed. Packages don't always take the direct route, and weather or traffic can hold them at a checkpoint for a bit. International packages can also sit in customs.
Quick answers
Find your order number
Your order number is in the confirmation email we send right after you order.
Can't find the email? Check your spam folder, and your Promotions tab if you use Gmail. Typo in your email address? No problem, your order still goes through. Email support@rayconglobal.com and we'll fix it.
Open this answer on its own page →Why was my order canceled?
Usually it's our fraud check. It cancels an order when something looks off, like card or personal details entered incorrectly, or an order placed through a VPN.
If everything was right, email support@rayconglobal.com with your order number and we'll get it sorted.
Open this answer on its own page →Payment methods
You can pay with a Raycon gift card at checkout.
Not sure whether we accept your payment method? Email support@rayconglobal.com and we'll let you know.
Open this answer on its own page →Use a discount code
Enter your code in your cart, or at checkout under "Add a discount code or gift card." Type it without spaces. You can use one discount code per order.
Code not working? Don't let it hold up your order. Place it, then email support@rayconglobal.com with your order number and the code, and we'll refund the discount.
Open this answer on its own page →When will an out-of-stock product be back?
Good news: sold-out products are usually back within a month. Sign up for our newsletter at the bottom of rayconglobal.com to hear when they return.
A few products are discontinued for good. Not sure which yours is? Email support@rayconglobal.com and we'll tell you.
Open this answer on its own page →Tax-exempt orders
rayconglobal.com is a retail store, so orders include sales tax, and we can't refund tax after purchase.
- Wholesale orders: email b2b@rayconglobal.com to set up a tax-exempt wholesale order.
- Other tax-exempt purchases: we recommend buying Raycon through Amazon.
Where we ship
Want to check whether we ship to your address? Email support@rayconglobal.com and we'll let you know.
Open this answer on its own page →International duties and taxes
Have a question about duties or taxes on an international order? Email support@rayconglobal.com and we'll help.
Open this answer on its own page →Track your order
When your order ships, we email you a shipping confirmation with a tracking link. You can also check your order any time on your order status page, which is linked from your order confirmation email.
Don't worry if tracking looks empty at first. It can take up to 24 hours to start updating. If the link still says the tracking number isn't recognized after that, look up the number on the carrier's website. If you still can't find it, email support@rayconglobal.com.
Open this answer on its own page →Damaged or missing items
Sorry about that. Email support@rayconglobal.com with your order number and photos of everything that arrived, and we'll get back to you within 3 business days.
Please report damage or missing items as soon as you can after delivery.
Open this answer on its own page →When will I get my refund?
Once your return arrives, we process it within 5–7 business days. Then your refund goes back to your original payment method, in the currency you paid in, and usually shows up within 3–5 business days, depending on your bank.
International shipping reimbursements are paid in USD through PayPal.
If the card you paid with has expired or been canceled, your bank will usually apply the refund to your replacement card or return it another way. Ask your bank if it hasn't arrived.
Open this answer on its own page →About gift cards
Raycon gift cards come in $25, $50, $80, $100, $120, $150 and $250. They're delivered by email, so you can forward or print them for the recipient.
Gift cards work only on rayconglobal.com, not at Amazon or other retailers.
Open this answer on its own page →Gift wrapping
Have a question about gift wrapping? Email support@rayconglobal.com and we'll help.
Open this answer on its own page →Contact us
Email us at support@rayconglobal.com, Monday to Friday, 9am–6pm ET. We don't offer phone support.
Want the fastest answer? Include:
- Your order number
- Which product you have
- What's happening, with photos if something looks damaged
Have a product that isn't covered here? That includes speakers, Power Tech and AI products. Email us and we'll help.
Wholesale or business orders: email b2b@rayconglobal.com.
Open this answer on its own page →