US and Canada
- Go to our returns portal.
- Enter your order number and shipping zip or postal code.
- Choose a refund, an exchange or store credit.
- Print your return label and send the product back.
International
Email support@rayconglobal.com before sending anything, and we'll walk you through it. International returns don't go through the returns portal.
- We don't provide prepaid labels, but we'll reimburse up to $10 USD of your shipping cost and up to $35 USD of customs fees.
- Reimbursements are paid through PayPal only, to an account with the same email address as your order. No PayPal account? Sign up for PayPal.
- Keep your tracking number and shipping receipt. We need them to reimburse you.
- Returns go to: 13980 Central Ave, ATTN: Returns, Chino, CA 91710.
What to send back
Send the complete product, such as both earbuds and the charging capsule, plus everything else that came in the box, even if the packaging is gone. A single earbud or charging capsule sent on its own may be sent back to you, so send the whole set.
After it arrives
Once it lands with us, we'll process it within 5–7 business days and email you when it's done.