Delayed. Packages don't always take the direct route, and weather or traffic can hold them at a checkpoint for a bit. International packages can also sit in customs.
Lost. Start by filing a claim with the carrier. Once they confirm the package was lost in transit, forward their confirmation to support@rayconglobal.com and we'll reship your order or give you a full refund.
Email us at support@rayconglobal.com if your package has been at a checkpoint for more than 14 days, was delivered to the wrong address, or you can't find it.