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Earbuds · E25 · RBE725-21E · Also sold as Everyday Earbuds Classic

Everyday Earbuds

Noise cancelling earbuds that last all day.

User ManualOlder Everyday Earbuds manuals
Playtime per charge
9 hrsper charge, ANC off
Total with capsule
36 hrswith the capsule
Quick charge
10 mingives 80 min of play
Wireless charging
Yeson a charging pad
Water resistance
IPX42026 version: IPX5
Multipoint
2 devicesconnected at once

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Common fixes

The problems people run into most, and how to sort them out.

My earbuds won't charge

Most of the time, the charging capsule (the case) is empty or the charging dots are dirty. Both take a couple of minutes to fix.

  1. Open the capsule lid and look at the green lights on the front. If you see one light or none, the capsule itself needs charging. Plug it in with the USB-C cable for 2 hours, then try again.
  2. Take both earbuds out. Find the small metal dots on the bottom of each earbud and inside each slot of the capsule. Wipe them with a dry cotton swab. Keep it dry: water can damage them.
  3. Put each earbud back in its slot and press down gently until it sits flat. Close the lid.
  4. Still not charging? Swap them: put the left earbud in the right slot and the right earbud in the left slot. Close the lid and wait an hour.
  5. Check the plug. Push the cable all the way into the capsule and the wall adapter, and try a different outlet. Using a wireless charging pad? Make sure the pad is plugged in and the capsule is sitting in the middle of it.
What the swap tells you: if the same earbud still won't charge in the other slot, that earbud needs our help. If the problem stays with the slot, the capsule needs our help. Either way, contact us and tell us what happened when you swapped. We'll take it from there.

Topics

Tap a topic to open it. Tap again to close.

The problems people run into most, and how to sort them out.

Guides for your Everyday Earbuds

Fit & Comfort

Change gel tip size

Most people who say their earbuds fall out are still wearing the size they came with.

Setup & Pairing

Change the sound profile (EQ)

Three built-in sound profiles: Balanced (the default), Bass for strong beats, and Pure for clarity.

Battery & Charging

Charge on a wireless pad

These cases also charge on any Qi wireless charging pad.

Battery & Charging

Charge your Raycon

How to charge, what the lights tell you, and how long it takes.

Fit & Comfort

Clean your Raycon

Clean them regularly. Wax and sweat cause most sound and fit problems.

Setup & Pairing

Connect to two devices at once

Every Raycon supports Multipoint. The setup is almost the same everywhere — pick your product for the exact steps.

Setup & Pairing

Controls and gestures

Every tap, press and hold for your product.

Fit & Comfort

Get a secure fit

A good fit fixes more than comfort. It's also the biggest reason for weak bass and one quiet side.

Troubleshooting

It doesn't show up in my Bluetooth list

If your phone can't find your Raycon, work through these.

Troubleshooting

It keeps cutting out

Almost always distance, battery or a second device. Here's how to check each.

Troubleshooting

It won't charge

Work through these in order. Most people are charging again by step 4.

Troubleshooting

It won't turn on

Usually it's just flat. Here's how to check.

Setup & Pairing

Noise cancelling and Awareness mode

Noise cancelling blocks steady background noise. Awareness lets outside sound in so you can hear what's around you.

Troubleshooting

One side is dead, quiet or uneven

Most people are fixed in the first three steps.

Setup & Pairing

Pair your Raycon with your phone

The steps are a little different for each product. Pick yours and we'll show you exactly what to do.

Troubleshooting

People can't hear me on calls

Usually a blocked microphone or the call going to the wrong device.

Battery & Charging

Put your earbuds back in the case

Most "won't charge" problems are an earbud that isn't quite seated. Here's how to get it right.

Setup & Pairing

Reset your Raycon

A reset clears your Raycon's pairing memory and fixes most connection problems, including one side not playing.

Returns & Warranty

Start a warranty claim

Covered by our limited warranty? Here's how to start a claim.

Troubleshooting

Sweat, rain and water

What your Raycon can handle, and what to do if it gets wet.

Troubleshooting

The battery doesn't last

How long your Raycon should last, and how to tell if something's wrong.

Battery & Charging

What the lights mean

What each light on your case, earbuds or headphones is telling you.

Key facts

9 hrs + 27 hrs caseUp to 36 hours total playtime
Noise cancellingPlus Awareness mode to let the world in
2 devices at onceSwitches between phone and laptop on its own
Wireless chargingOr plug in with USB-C
10 min = 80 minOf listening from a quick 10-minute charge
Bluetooth 5.4Stable connection up to 10 m / 33 ft

Still stuck?

Email us and we can help troubleshoot your Everyday Earbuds.

Contact us