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Open Audio · RBB843

Everyday Bone Conduction Headphones (Gen 2)

Headphones that rest on your cheekbones and leave your ears open, so you hear everything around you.

User Manual
Playtime
15.6 hrsat 50% volume
Quick charge
10 mingives 1.5 hrs of play
Water resistance
IP67
Bluetooth
6.0up to 33 ft
Multipoint
Yestwo devices at once
Charging port
USB-C

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Common fixes

The problems people run into most, and how to sort them out.

They feel loose, or the sound is quiet

Almost always it's where the speaker pads sit. They need to rest flat on the bone just in front of each ear, and the fit strap takes up any slack.

  1. Hook the earpieces over your ears, with the band resting level behind your head.
  2. Rest each speaker pad flat on your cheekbone, just in front of your ear. Not on the soft part of your ear.
  3. Loose, or slipping when you move? Use the included fit strap to shorten the band.
  4. Still not snug? Gently bend the earpieces in or out to match the shape of your head.
  5. Turn the volume up on both the headphones and your phone. They start at about 45% volume.
In a loud place, move the speaker pads a little closer to your ear canal. The sound fills out.

More on: #fit · "More on fit & comfort"

Topics

Tap a topic to open it. Tap again to close.

The problems people run into most, and how to sort them out.

Guides for your Everyday Bone Conduction Headphones (Gen 2)

Setup & Pairing

Change the sound profile (EQ)

Three built-in sound profiles: Balanced (the default), Bass for strong beats, and Pure for clarity.

Battery & Charging

Charge your Raycon

How to charge, what the lights tell you, and how long it takes.

Fit & Comfort

Clean your Raycon

Clean them regularly. Wax and sweat cause most sound and fit problems.

Setup & Pairing

Connect to two devices at once

Every Raycon supports Multipoint. The setup is almost the same everywhere — pick your product for the exact steps.

Setup & Pairing

Controls and gestures

Every tap, press and hold for your product.

Fit & Comfort

Get a secure fit

A good fit fixes more than comfort. It's also the biggest reason for weak bass and one quiet side.

Troubleshooting

It doesn't show up in my Bluetooth list

If your phone can't find your Raycon, work through these.

Troubleshooting

It keeps cutting out

Almost always distance, battery or a second device. Here's how to check each.

Troubleshooting

It won't charge

Work through these in order. Most people are charging again by step 4.

Troubleshooting

It won't turn on

Usually it's just flat. Here's how to check.

Troubleshooting

One side is dead, quiet or uneven

Most people are fixed in the first three steps.

Setup & Pairing

Pair your Raycon with your phone

The steps are a little different for each product. Pick yours and we'll show you exactly what to do.

Troubleshooting

People can't hear me on calls

Usually a blocked microphone or the call going to the wrong device.

Setup & Pairing

Reset your Raycon

A reset clears your Raycon's pairing memory and fixes most connection problems, including one side not playing.

Returns & Warranty

Start a warranty claim

Covered by our limited warranty? Here's how to start a claim.

Troubleshooting

Sweat, rain and water

What your Raycon can handle, and what to do if it gets wet.

Troubleshooting

The battery doesn't last

How long your Raycon should last, and how to tell if something's wrong.

Battery & Charging

What the lights mean

What each light on your case, earbuds or headphones is telling you.

Key facts

Ears freeSound through your cheekbones, nothing in or on your ears
About 15.6 hrsOf listening on one charge at half volume
IP67Sweat and water resistant. Keep the port flap closed
3 sound profilesBalanced, Bass and Pure
USB-C chargingThe same cable as your phone
2 devices at onceSwitches between phone and laptop on its own
Bluetooth 6.0A steady connection to your phone

Still stuck?

Email us and we can help troubleshoot your Everyday Bone Conduction Headphones (Gen 2).

Contact us