Most people are fixed in the first three steps.
One side is dead, quiet or uneven
Everyday Bone Conduction Headphones (Gen 2)
Both sides are built into one unit, so there's no swap test.
- Check your balance setting. A slider off center sounds exactly like a broken side.
- iPhone: Settings → Accessibility → Audio & Visual
- Android: Settings → Accessibility → Audio adjustment
- Wipe both sides with a dry cloth.
- Charge fully and reconnect.
- Try a second device. Still uneven means it's the headphones.
Sound only clear when you press them to your head? Move each speaker flat onto your cheekbone and turn the volume up. They start at about 45%.
Still uneven? Contact us. Tell us which side.