Troubleshooting

The battery doesn't last

How long your Raycon should last, and how to tell if something's wrong.

Essential Headphones

What to expect: about 50 hours (36 with noise cancelling).

Things that shorten a charge: high volume, noise cancelling, and long calls.

  1. Charge fully. Wait for the solid blue light.
  2. Time it. Listen at about half volume with noise cancelling off and note how long they last.

Lasts well under half the rated time? That's a warranty case. Contact us.

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