One side is dead, quiet or uneven

1. Swap ears. Left earbud in your right ear, right in your left.
   • Stays in the same ear → it's fit or wax. Adjust the fit.
   • Follows the same earbud → keep going.
2. Check your balance setting. A slider off center sounds exactly like a broken side.
   • iPhone: Settings → Accessibility → Audio & Visual
   • Android: Settings → Accessibility → Audio adjustment
3. Wipe the speaker with a dry cloth.
4. Charge both fully.
5. Reset them. See Reset your Raycon.
6. Try a second device. Still quiet on a laptop means the earbud has failed.

Crackling? Same steps. Try a downloaded song instead of a stream first.

Fault follows the earbud through all six steps? Contact us. Tell us you've swapped ears, checked balance and reset them.