It keeps cutting out

Almost always distance, battery or a second device. Here's how to check each.

Which product do you have?

Essential Headphones

Move your phone closer. Stay within 10 metres (33 feet) with nothing solid in between. Your body blocks Bluetooth, so a back pocket or armband often causes this. Try a front pocket.
Charge both ends. A low battery on your Raycon or your phone weakens the connection.
Paired to two devices? Audio jumps to whichever one starts playing. Pause the other one.
Busy places like gyms and trains are full of competing signals. Cutting out only there is interference, not a fault.
Reset. See Reset your Raycon.

Still cutting out on a second device with nothing else paired? Contact us.