Troubleshooting

The battery doesn't last

How long your Raycon should last, and how to tell if something's wrong.

Fitness Earbuds

What to expect: about 12 hours, and 56 hours with the case.

Things that shorten a charge: high volume, noise cancelling, and long calls.

  1. Check the case. If the earbuds die fast only after a night in the case, the case is going flat. Charge it.
  2. Test each side. Charge both fully. Use one earbud alone at half volume and time it. Repeat with the other.

A fully charged earbud that dies in an hour or two is a warranty case. Contact us. Tell us which side, how long it lasts, and how old the pair is.

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